Refund Policy

Last updated: August 2026

ZVVPN provides a clear refund process for orders that meet this policy’s requirements. This policy applies to subscriptions and data packages purchased through the ZVVPN user panel and forms part of the basis for order handling together with the Terms of Use. Before submitting a request, check the payment time, order type, package usage, and payment method.

Refund Window and Eligibility

A full, no-questions-asked refund may be requested within 7 days of the first payment. The window begins when the first payment order shows as successfully paid. It applies to orders intended for normal use where the account is in good standing and the payment record can be verified. Applicants do not need to prove route quality or provide a failure diagnosis, but must submit enough information to confirm account and order ownership.

“First payment” means the first valid paid order completed by the same account. Renewals, later purchases, upgrade price differences, and data packages purchased separately after the first order are not first-payment orders. When an upgrade occurs, the difference is calculated according to the remaining days; this calculation does not create a new refund window.

When You Can Submit a Request

Within the refund window, you may submit a request if the subscription does not match your intended use, commonly used international routes are unsuitable in your network environment, the client configuration does not meet your needs, or you decide not to continue using the service. Eligible first-payment orders are refunded in full based on the actual amount paid. You do not need to switch to another package or keep the paid benefits on the account.

Network acceleration can be affected by the local carrier, access method, device system, target website, and route conditions at different times. If you encounter connection problems, you may first consult the troubleshooting page; whether you investigate the issue first does not affect your right to submit a request within the valid window.

When Refunds Do Not Apply

Orders submitted after the refund window, renewal orders, later add-on orders, and orders that have already been refunded are not eligible for the first-payment refund under this policy. If package data has been consumed substantially beyond reasonable trial use, or major paid benefits were concentrated in a short period before the request, ZVVPN may review the order and usage records and reject requests determined to abuse the refund process.

Accounts restricted for violating the Terms of Use are not eligible for a no-questions-asked refund. This includes using the service for unlawful activity, disrupting routes or system operations, reselling accounts or subscriptions, sharing paid credentials without permission, and other conduct that harms normal service operation. If order ownership cannot be verified, the payment record does not match the requesting account, or transaction details are materially incomplete, processing will be paused until the required information is provided.

Request Process and Required Information

Log in to the user panel and submit a refund request through the ticket center. Include your username, order identifier, payment method, payment record, and proof that can be used to verify the transaction. For Alipay and WeChat Pay, you may attach a screenshot of the payment record; for USDT payments, provide the transaction hash and the verified receiving address.

The refund reason may be brief. It is used only to help determine whether an unresolved order or account issue exists and is not a condition for approving an eligible request. Do not submit sensitive information unrelated to verification in a ticket. If the order information is insufficient, support staff will request additional details through the same ticket; the request status and result will also remain available in the user panel.

Refund Route and Settlement Time

Alipay and WeChat Pay orders are generally returned through the original payment route. After a refund request is approved and submitted to the payment channel, the actual settlement time depends on that channel’s processing progress, and ZVVPN cannot promise a specific arrival time. If the payment record shows that the refund was submitted but the funds have not arrived, first check the refund status through the original payment channel.

USDT transactions cannot be reversed after on-chain confirmation, so the original transaction record, transaction hash, and receiving address must be checked manually. Once verification is complete, the refund will be sent to the confirmed address. Check the address carefully before submitting; once the on-chain transfer has been sent, it cannot be redirected to another address. Payment methods follow different procedures, but eligible orders are still refunded in full based on the actual amount paid.

Account and Benefits After a Refund

After a refund is approved, the subscription period, package data, or data-package benefits associated with that order will end. Unused benefits will not be retained, transferred, or exchanged. The account itself may remain active; if you purchase again later, the package rules shown in the user panel at that time will apply, but you will not regain eligibility for a first-payment refund.

ZVVPN registration requires no email address; a username and password are sufficient. To ensure that a refund request can be matched to the correct order, keep your username, order records, and payment proof secure. If you cannot log in, use the account recovery and ticket process in the user panel; refund verification will still depend on confirmed order ownership.